Refund and return policy

REFUND & RETURN POLICY

At TVC Pawtopia, we want you to feel confident in your purchase.

RETURNS  
You may request a return within 30 days of receiving your order.

To be eligible for a return:
- The item must be unused and in its original condition  
- The item must be returned in its original packaging  

To start a return, please contact us first so we can guide you through the process.

REFUNDS  
Once your return is received and inspected, we will notify you of the approval status.

If approved:
- Refunds are processed within 5–14 business days  
- Refunds are issued to your original payment method  

DAMAGED OR INCORRECT ITEMS  
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include clear photos so we can resolve the issue quickly.

RETURN SHIPPING  
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

IMPORTANT NOTES  
We reserve the right to refuse returns that do not meet the conditions above.

This policy does not affect your statutory rights under applicable consumer protection laws.

CONTACT  
For all return requests or questions, please contact:

TVC Pawtopia  
Email: Pawtopia@tvc-pawtopia.com