Terms of service

OVERVIEW
Welcome to TVC Pawtopia.

We operate this website and provide products and services designed to improve the everyday comfort and care of pets. By accessing or using our website, you agree to these Terms of Service.

We aim to provide a transparent, reliable, and secure shopping experience for every customer.

If you do not agree with these Terms, please do not use our website.

1. USE OF OUR WEBSITE
By using this website, you confirm that you are at least the legal age of majority in your country of residence, or that you have permission from a parent or guardian.

You agree to provide accurate and complete information when placing an order and to keep your account information up to date.

2. PRODUCTS AND INFORMATION
We make every effort to display our products as accurately as possible. However, slight variations in color or appearance may occur depending on your device.

All product descriptions and prices are subject to change at any time without notice.

3. ORDERS
When you place an order, you are making an offer to purchase a product.

We reserve the right to accept, decline, or cancel any order if necessary, including in cases of suspected fraud or incorrect information.

You will receive an order confirmation once your order has been successfully placed.

4. PRICING AND PAYMENTS
All prices are shown in the applicable currency and include taxes where required by law.

Shipping costs and any applicable duties will be displayed at checkout.

You agree to provide valid payment information and authorize us to charge the total amount for your order.

5. SHIPPING AND DELIVERY
We aim to deliver your order within the estimated delivery times shown on our website.

However, delays may occur due to factors outside our control, such as shipping carriers, customs processing, or high demand.

Once your order has been handed over to the shipping carrier, the responsibility for delivery is transferred accordingly.

6. RETURNS AND REFUNDS
Returns and refunds are handled in accordance with our Refund & Return Policy.

Please review this policy carefully before making a purchase.

7. INTELLECTUAL PROPERTY
All content on this website, including images, text, logos, and design, is the property of TVC Pawtopia or its partners and is protected by intellectual property laws.

You may not use, copy, or distribute any content without prior written permission.

8. THIRD-PARTY SERVICES
Our website may include tools or links to third-party services.

We are not responsible for the content, policies, or actions of these third parties.

9. PRIVACY
Your personal data is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of information as described in that policy.

10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for indirect or consequential damages resulting from the use of our website or products.

Nothing in these Terms limits your statutory rights as a consumer.

11. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our services or legal requirements.

Any updates will be published on this page.

12. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Germany.

13. CONTACT
If you have any questions about these Terms, please contact us:

TVC Pawtopia
Email: Pawtopia@tvc-pawtopia.com